Applicant request missing from your account

Follow

If an applicant has sent you a letter of recommendation request but you don't see the request in your account, it may be that they sent the request to a different email address.

This often happens when faculty have a department-specific email address in addition to their general email address, for example, recommender@school.edu and recommender@dept.school.edu.

Although the email addresses are both yours, your ApplyWeb Letter of Recommendation (LOR) account is under only one. If an applicant sends their request to the email address that your account is not under, there are two ways to add it: have the applicant edit the request, or add the email to your account.

Edit the request

Ask the applicant to edit their ApplyWeb LOR request to send it to the exact email address used to log in to the LOR system. Once they do so it will be added to your account.

Add the email to your account

Alternatively, you can add your second email address yourself.

  1. Click on the account icon in the upper right corner.
  2. Click on Manage Account:
    manage_account.png
  3. Enter your additional email address in the "Manage Email Addresses" section.
  4. Click Add.
    manage_email_copy.png
  5. A verification email will be sent to the new email address. When you click the verification link, the email address will be added to your account and you will see the LOR request.

After verifying the additional email address, you can then change your primary email address if needed.

Was this article helpful?
0 out of 0 found this helpful