We do our best to make it clear throughout the ordering process that your CertiFile order cannot be refunded, nor can you cancel your order after it has been placed. The CollegeNET Terms of Service state that: “All fees associated with this service are NON-REFUNDABLE.” Depending on the Admissions office's preferences, CertiFile may be an optional service offered through your school’s application, but to start the CertiFile process you must first agree to the terms of service. Once your CertiFile order has been submitted, it cannot be cancelled or refunded, and there are no exceptions to this policy.