The video function works in Chrome and Edge, so we recommend using the most recent version of Chrome or Edge to log into the form.
Ensure your camera and mic are plugged in and working, and the browser has permission to use them.
If you have issues with the video test or before you have completed the initial question, we recommend trying the form in a Private/Incognito browser session. Try opening a fresh private browser session to start the form again using the link you were provided by the institution.
- Note: This may trigger the Mic/Camera permission and testing again, but starting fresh may help.
If you complete the video test successfully, but encounter a recording issue later in the form, the most likely issue is that the connection bandwidth dropped too low.
We recommend doing anything you can to maximize bandwidth. Some things that might help are:
- Use an ethernet connection instead of WiFi.
- Disable or disconnect other devices that might take up bandwidth while recording.
- Try a different network.
- If on a shared network, try recording during off hours instead of peak hours.